CardYard AU · buyer protection
Money-Back Guarantee
Buy with confidence. Every CardYard order is covered by our Money-Back Guarantee.
Item not received
If your order doesn’t arrive within the delivery estimate, you get a full refund.
Not as described
If the card isn’t as listed — wrong card, wrong condition, or counterfeit — you get a full refund.
If something’s wrong, report it from your order page and we’ll make it right. Making a claim is always free — coverage is funded by the buyer protection fee added at checkout.
You can open a claim for 30 days after delivery — or 30 days past the Money-Back Guarantee deadline if your order never arrives. After that, the claim window closes and you can contact support. This window is a CardYard convenience — it doesn’t limit your statutory rights under Australian Consumer Law, including when goods fail a consumer guarantee.
Return postage: Buyer pays return postage unless the item is faulty or not as described, in which case the seller pays (Australian Consumer Law).
How it works
- 1
Report a problem
From your order page, tell us what went wrong.
- 2
Seller responds
The seller is notified and gets the chance to put it right.
- 3
If unresolved, CardYard steps in
We step in and refund you.